--IMPORTANT!-- These instructions specifically apply to a client workstation.
If you are not sure whether the affected computer is:
- A Client or
- A Standalone, or
- A Server,
…please determine this first before proceeding with the steps below because the solution involves installing a specific release of version 11 and you may be running another release on another machine or may even be running version 12 on another machine.
How to Verify whether this machine is a Server or a Client or a Standalone:
1. Go to C:\ProgramData\Gradience and open the Hrware.ini file.
2. Very near the top, you will see a line that begins with...
Server= ...Whatever follows the equal sign is the computer hosting the data.
If you see anything other than the word Localhost, it means that your machine is a Client Workstation. If it says Localhost, it means that this is either a standalone or a server but [not] a client.
- If you are certain that no one else can use Gradience from another computer to access the data, you have a standalone. If this is the case, please click here for the correct instructions.
- If you are [not] the only one using the software but you saw Localhost, it means that this is a server so please click here for the correct instructions.
Version 12 Users
This issue has been resolved with our latest Version 12 build. Update your software to our latest release.
Version 11 Users
--CAUTION!-- If the full, multi-digit version of Gradience that is running on other computers differs, you MUST update Gradience on that machine/those machines to version 11.0.1606.29.
If the other computers are not running this particular release of version 11 and you install this release of version 11 on the affected client workstation, you will be introducing a scenario where you have [different releases] of version 11 touching the [same] data. This could potentially corrupt your data beyond repair!
Your first step is to verify the full, multi-digit version number of Gradience on [each] of the other computers. You can find the full, multi-digit version number inside the software by clicking Help > About. There are also two ways to view the version from [outside] the software.
1. Go to Programs & Features to view it on the list. If it shows Gradience Professional, it will also give the version number. If it doesn't have the words Gradience Professional disregard it and go to step 2 below.
2. Go to C:\Program Files (x86)\Gradience and open the Common folder. Then scroll down to and right-click on GCore.exe and click on Properties > Details to view the full, multi-digit version number.
Any machines that are running a version of Gradience that is older than 11.0.1606.29 will have to have Gradience updated to this version so that all machines will match what you will be installing on the affected machine. Please click here to install version 11.0.1606.29 wherever else it is needed including the server if necessary.
--IMPORTANT!-- Steps 1 through 5 below are unique to the affected machine. Do not follow steps 1 through 5 at other computers where you are merely bringing the version 11 up to the latest release.
Resolving the Issue at the Affected Machines:
1. Go into Services and stop Firebird.
2. Go to Programs and Features and uninstall Firebird and Gradience [if you see them].
3. Go to C:\Program Files and delete the firebird folder [if you see one].
4. Go to C:\Program Files (x86) and delete the firebird folder [if you see one].
5. Go to C:\ProgramData and delete the firebird folder [if you see one].
6. Please click here to reinstall Gradience as a [Client]. Disregard any message you see a message about restarting the machine.