Gradience Pro / Enterprise - Solution To: Unable to Print Reports via Remote Desktop Session

Unable to Print Reports via Remote Desktop Session

--CAUTION!-- We support a current license of Gradience Software. We do not support your network or remote connections.

If someone who is physically [at] the computer where Gradience Time Station is running can successfully print but someone who is remotely accessing it cannot, it is likely due not having mapped printers when using a Remote Desktop connection. To verify this do the following:

1. Open the RDP application.
2. Make sure the Local Devices and Resources Check Box is on Printer.