Gradience Pro / Enterprise - Solution To: Errors Encountered During the Backup Service

The issue will cause some or several of these:

• When there is no Backup folder in C:\Program Files\Gradience\Data
• When running the software as a Stand-Alone or Client/Server and you are unable to backup to the local (C:) drive of the PC where the database resides
• When on a Standalone or at the Server you are unable to backup to a mapped network drive
• When the you are unable to backup to an External Drive/Flash Drive
• When the database being backed up is corrupt.

Solution:

First Step: Perform a database maintenance to rid possible corruption.

Running the Database Maintenance Utility

Do this from directly from the desktop of the computer/server where the database resides. Do not remotely access the computer/server to do this.

1. Have all users at client workstations, close Gradience (not minimize).

2. Click Start> 

• On Windows server 2003 or XP or Vista or Windows 7 and Server 2008

Click All Programs > Gradience > Maintenance > Database Maintenance.

• On Windows 8 & 10 or Server 2012:

Click All Apps > Gradience > Database Maintenance.

3. Click the Start button that appears on the Database Maintenance popup.

4. Click File > Exit when done. Ignore any Runtime error you may get.

--NOTE-- If the database maintenance finishes successfully but the issue persists or if the database maintenance produces an error that prevents it from completing, please notify Gradience support at www.gradiencesupport.com. Click on Submit a Request and provide as much detail as possible. Please also attach a copy of your database or a backup. If it is larger than 20MB, you will have to zip it.

Second Step: Try to back up the data to a new location.

Third Step: Try to find a conflicting app.

1. Open the Task Manager.

2. Shut down all applications but Gradience.  

3. Attempt backup locally.  If you are successful it would verify that one of the applications you shut down is interfering with our Backup utility.

4. Reboot the computer.  All of the applications you previously shut down will return.

5. Open the Task Manager again. This time shut down only one of the other applications.

6. Attempt backup locally.  If you are unsuccessful, repeat step 5 and shut down another application. If unsuccessful, continue to repeat this process until you identify the interfering application.