Gradience Pro / Enterprise - Solution To: Cannot See New Location, or Department, or Absence Reason Code Description, or Time-Off Bank, or Time-Off Plan

There are 5 [lists] in the software:

  • Locations
  • Departments
  • Absence Reason Codes
  • Time-Off Banks
  • Time-Off Plan

After adding to, subtracting from or changing anything on any of these [lists], you [generally] will [not] see  what you have added, or subtracted, or changed [the first time you come back to that list.

So, let's say for example you just created a new Vacation Plan. You then return to the Time-Off Assignments screen, and click the field to the right of the Vacation bank. But, when the drop-down list opens, you do not see the newly created Vacation Plan. See 1st image below.

When this happens, click the in the upper-right corner [under] the Gradience logo.

Then return to the Time-Off Assignments screen. Click the field directly to the right of the Vacation bank and you would now see the newly created Vacation plan on the drop-down menu as shown below.

Although different screens would be involved, this same logic applies when you do not see your newly created:

  • Location
  • Department
  • Absence Reason Code Description
  • Time-Off Bank



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